Call Centre Agent
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Call Centre Agent

Posted on 10-Sep-2020 by Zedd Customer Solutions
Location Nipissing, North Bay

Job Description:

As an Bilingual Inside Sales Agent you will support the relationship between our Canadian Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere.

ESSENTIAL FUNCTIONS:

· Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
· Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
· Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
· Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
· Offers feedback to program supervisor always based on errors or improving results.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

  • $17/ hr. when dialing on French Program
  • Guaranteed full time hours
  • Comprehensive benefits
  • Excellent bonuses and rewards that all employees can earn
  • Company paid training
  • Discounted monthly bus pass
  • Discounts at local stores
  • Work environment that supports our Employee’s career path

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:

  • High school diploma or equivalent
  • Experience working with customers in a sales environment
  • Enjoys working in a team environment
  • Contact centre experience is considered an asset
  • Reliable with good computer skills
  • Excellent communication skills
  • Positive attitude and proven ability to understand customer needs
  • Effective listening skills
  • Satisfactory Criminal Record Check require
Job Details
 
 
 
 
Job Requirements
 
 
 
 
 

Instructions for Applying:
https://ca.indeed.com/viewjob?cmp=Zedd-Customer-Solutions&t=Bilingual+Customer+Service+Representative&jk=bf3a3b56e8e13dbf&vjs=3