Call Centre Agent
Posted on 10-Sep-2020 by Zedd Customer Solutions
Location Nipissing, North Bay
As an Bilingual Inside Sales Agent you will support the relationship between our Canadian Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere.
· Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
· Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
· Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
· Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
· Offers feedback to program supervisor always based on errors or improving results.
WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:
- $17/ hr. when dialing on French Program
- Guaranteed full time hours
- Comprehensive benefits
- Excellent bonuses and rewards that all employees can earn
- Company paid training
- Discounted monthly bus pass
- Discounts at local stores
- Work environment that supports our Employee’s career path
TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:
- High school diploma or equivalent
- Experience working with customers in a sales environment
- Enjoys working in a team environment
- Contact centre experience is considered an asset
- Reliable with good computer skills
- Excellent communication skills
- Positive attitude and proven ability to understand customer needs
- Effective listening skills
- Satisfactory Criminal Record Check require