Customer Service Representative
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Customer Service Representative

Posted on 15-Jun-2020 by GCB Exhaust Technologies Inc.
Location Parry Sound, Burk’s Falls

Job Description:

Shift: Days - Monday – Friday, 8:00am - 5:00pm

Department: Office

Reports to: Operations

Serve customers by providing product and service information promptly while maintaining a positive and professional attitude toward customers at all times. Process online orders and perform general office admin repsonsibilities. Obtain a knowledge of our products and policies.

Essential Job Functions

· Respond promptly and professionally to incoming inquiries, electronically and over the phone.
· Acknowledge and resolve customer complaints, warranty and returns.
· Provide professional and curtious support to ensure customer satisfaction.
· Keep organzied records of customer interactions, transactions and comments.
· Communicate and coordinate with colleagues as necessary.
· Assist in online order processing.
· Answer product questions and general inquiries.
· Perform other related office duties as required.

Job Qualifications / Experience

· Previous customer service experience required.
· Excellent computers skills.
· Experience with MS office, Word, email platforms, general office skills.


· Friendly and positive attitude.
· Excellent verbal communication and organizational skills.
· Ability to work well within a diversified team and fast-paced environment.
· Excellent attention to detail and problem-solving abilities.
· Technical background in motorstports an asset.

Job Details
Job Requirements

Instructions for Applying: