Customer Service Representative - Contact Centre
Posted on 08-Jan-2021 by Zedd Customer Solutions
Location Nipissing, North Bay
As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere.
· Ability to work Tuesday to Friday 2pm-10pm and Saturday 10am -6pm
· Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
· Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
· Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
· Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:
· Guaranteed full time hours
· Comprehensive benefits including Medical, Dental Vision
· Company paid training
· Discounted monthly bus pass
- Work environment that supports our Employee’s career path
TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:
· High school diploma or equivalent
· Experience working with customers in a sales environment
· Enjoys working in a team environment
· Contact centre experience is considered an asset
· Reliable with good computer skills
· Excellent communication skills
· Positive attitude and proven ability to understand customer needs
· Effective listening skills
· Satisfactory Criminal Record Check require