Customer Service Representative - Retail
Posted on 02-Jan-2019 by Carlson Sports
Location Nipissing, North Bay
Carlson Sports is one of Ontario's largest dealers offering a wide range of quality recreational vehicles. We are family owned and operated dealership that has been operating in North Bay since 1973. Our products include RV’s, ATV’s, Side by Sides, Power Products, Motorcycles, Snowmachines, Watercraft, and Marine products.
Customer Service Representative Responsibilities:
Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system and scheduling.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Maintains records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Skills and Qualifications:
Emphasis on Customer Service and Time Management, Problem Solving, Computer Skills, Organizational skills, Estimating, Product Knowledge, and Problem Solving.
2 Years previous related experience required.
Interest and knowledge of powersports and RV products a must.