Department Supervisor - Retail
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Department Supervisor - Retail

Posted on 16-Jul-2020 by Party City
Location Nipissing, North Bay

Job Description:


At Party City we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Store Supervisors lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. They are knowledgeable about our products and services, because we have the broadest and best selection of Party Goods in the industry. Our teams ensure that our stores are easy to shop and in stock. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life. Party City is a collaborative environment and we accept the responsibility to be the best that we can be. We live our brand every day and love to party! There aren’t a lot of companies where wearing a costume is part of job.


At Party City we celebrate each season, holiday and event with our customers. Our Supervisors are responsible for fostering a fun environment and customer obsessed culture. If you have a celebratory spirit, then we need you.

  • We show empathy and create a connection with every customer by offering a friendly greeting and welcoming smile. “Welcome to the Party!!!”
  • Our Supervisors listen to each customer and ask relevant questions to determine the appropriate solution for their event.
  • Store Supervisors resolve simple and complex customer issues daily.
  • Party City loves balloons! We use our personalized creativity to design balloon décor and bouquets for every holiday and occasion.
  • We celebrate birthdays every day.
  • Our entire team creates joy for our customers by providing quality products and services. We bring the customers party vision to life!
  • Supervisors coach and develop the team to utilize suggestive selling techniques. They ensure that our teams can assist our customers creating memorable moments.


If you can answer YES to the questions below then this is the job for you!

  • Do you possess prior retail Supervisor experience?
  • Can you manage a team in a fast-paced environment?
  • Are you Helpful, Passionate and Fun?
  • Can you inspire and serve others?
  • Are you adaptable and able to manage change?
  • Are you results driven?
  • Are you dependable and committed?
  • Do you enjoy planning parties and events?


Supervisors are responsible to ensure our store is always customer ready.

  • Managing the replenishment process which will require you to lift, push and pull up to 25lbs daily.
  • Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
  • Climbing ladders is required to re-stock and obtain merchandise for our customers.
  • Ringing transactions on a register is required.
  • Utilization of our helium tanks to blow up customer orders and seasonal balloon bouquets is required.


We value our associate’s loyalty and commitment to the organization.

  • Comprehensive Benefit Plan
  • 401(K) Program
  • Tuition Reimbursement
  • Competitive hourly wage
  • Fun working environment
  • Flexible scheduling
  • Relaxed dress code
  • Generous associate discount
  • Lifestyle benefits
  • Skilled based leadership development


We focus on growing our leaders from within

  • 1st Progression-Assistant Manager
  • 2nd Progression-General Manager
  • 3rd Progression-District Manager
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