Guest Service Representative - Hotel
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Guest Service Representative - Hotel

Posted on 04-Jan-2019 by Hampton Inn by Hilton
Location Nipissing, North Bay

Job Description: Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments.

Word processing software; Multi-line switchboard; Internet; Central reservation system (CRS).
Job Details
 
 
 
 
Job Requirements
 
 
 
 
 

Instructions for Applying:


Intended job posting audience
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

By email:
whitney.delaney@hilton.com

Job location:
950 McKeown Avenue