Inbound Customer Service Representative
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Inbound Customer Service Representative

Posted on 26-Sep-2018 by Zedd Customer Solutions
Location Nipissing, North Bay

Job Description:

POSITION SUMMARY:

Life is too short not to have fun. If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions in partnership with a major toy manufacturer, has been asked to ensure the toys received at Christmas provide the “WOW” factor. 

Working with a major toy manufacturer you will help Santa’s Elves with inbound calls/emails that will identify customers’ needs, provide solutions and/or alternatives, and process replacement orders if needed.  No selling required as the product has already been purchased.

You will join a family environment in which we all work together to be successful.

ESSENTIAL FUNCTIONS:

  • Provide exceptional customer service and maintain excellent quality.
  • Accurately input, retrieve and access information regarding a customer from a computer system.
  • Resolve customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
  • Quickly and correctly answer product questions. Have a full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.
  • Must work 8 hrs. on Boxing Day December 26th

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

  • Able to work full time with scheduled shifts between Monday to Friday from 9am -8pm 
  • Excellent bonuses that all employees can earn
  • Company paid training 
  • Discounted monthly bus pass
  • Work environment that supports our Employee’s career path

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:

  • Prior customer service experience is an asset
  • Enjoys working in a team environment
  • Reliable with strong computer and email skills
  • Excellent communication skills, both verbal and written is required
  • Positive attitude and proven ability to understand customer needs
  • Effective listening skills
  • High school diploma or equivalent
  • Satisfactory Criminal Record Check required
Job Details
 
 
 
 
Job Requirements
 
 
 
 
 

Instructions for Applying:


Qualified Candidates should forward their information to nbcareers@zeddsolutions.com Attention: Duncan Cornthwaite Regional Manager Human Resources.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer, accommodations available upon request.