Posted on 24-Dec-2020 by North Bay Regional Health Centre
Location Nipissing, North Bay
Applications are invited from qualified individuals to fill the following position:
Permanent Full-Time Quality Coordinator
Medical Affairs NBRHC
The Quality Coordinator reports to the Chief of Staff and works with physician leaders and the Medical Affairs team to promote physician engagement in CQI; develop and support physician CQI projects in alignment with program and hospital strategic priorities; and helps meet program obligations to enabling and improving physician coverage and recruitment. The quality coordinator will work directly with Chiefs of Department, Medical Directors to enable their CQI projects and, in concert with the Professional Practice and Credentialing Specialist; develop and support physician leader reporting on these projects to the MAC bi-annually.
The Quality Coordinator works in close collaboration with the Chief of Staff to develop a true data-driven CQI system and create a leadership curriculum and talent management approach to foster and develop current and future physician leaders. (S)he will provide key expertise to physician leaders in leading system change and quality improvement especially in strategic use of leading-edge quality improvement strategies and techniques. (S)he will support physician leaders in their role in the HIS quality model which seeks to use real time data and metrics (Expanse and NSQIP) to inform and improve program and practice performance and quality. In addition, the individual will be responsible for helping the COS in reviewing physician critical incidents brought forward by managers, manage when needed quality reviews of these incidents, and support the recommendations to mitigate risk, enhance safety and improve quality that tem from these incidents. Finally, in concert with the Professional Practice and Credentialing Specialist, (s)he will develop and implement the Professional Staff Human Resource Plan and be responsive to urgent physician recruitment issues.
The position requires a highly versatile, energized, and self-motivated individual. (S)he will need to be able to multi-task and prioritize, work independently, have excellent time management skills, and build effective relationships with the CEO, VPs, physician and non-physician leaders and especially with Medical Affairs team.
Experience and/or training in CQI such as LEAN, simplexity, LEADs, and six-sigma, project management, researching best practices, data analysis, critical incident management, risk assessment, patient/family engagement, and accreditation would prepare someone to move into this challenging and rewarding role.
A bachelor’s degree in health, administration, health planning or business administration, and/or equivalent education and experience with a minimum five (5) years in healthcare environment.
Current membership with regulated professional college preferred.
Demonstrated interpersonal skills with an ability to influence and negotiate at all levels, internal and external to the organization.
Demonstrated leadership, change management, problem solving, critical thinking, conflict resolution, team building, and communication skills.
Must be able to support and contribute to a culture of safety and prevention of adverse health events in our organization.
Experience, knowledge and active involvement in leading/implementing quality improvement initiatives/projects are an asset.
Experience in coordinating institutional efforts to achieve accreditation status and meet the standards of the required organizational practices.
Certification in Lean/Six Sigma/PMP/Simplexity (Creative Problem Solving) is an asset.
Intermediate/advanced knowledge of Microsoft Word, PowerPoint, and Excel required.
Good attendance and work record required
Bilingualism (English/French) is an asset
Criminal Reference Check including the Vulnerable Sector Check: recent within three (6) months is a requirement