Service Advisor - Automotive
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Service Advisor - Automotive

Posted on 05-Sep-2020 by North Bay Mazda
Location Nipissing, North Bay

Job Description:

You have a passion for cars and the automotive industry.
You have strong communication skills .
You have ability to provide effective customer service.
You have the Ability To read customers mind.
You are looking to join an amazing team of people to grow with.

If this sounds like you, you could be the Service Advisor to join our team at North Bay Mazda, and we want to hear from you!!

The Palladino Auto Group started as a family business and has kept that value as it has grown from 1, to the current 13 locations across Ontario. Our teams work together like family and are a close group. We are looking for great people who want to work for an organization with a dynamic like this. We work hard, we work smart, and we have fun doing it! If you work for the Palladino Auto Group, you will be supported, challenged, and inspired by your team.

What is it?

The Service Advisor is the first point of contact for customers coming in to our Service department, and build lasting relationships with their customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

What can I expect?
New Service Advisors who joins our team are fully trained on all of the processes and software they will be using. They start with learning about each department in the dealership to understand how they all work together and Manage the day to day operations of the parts department by training, motivating and monitoring employees, and will also go through product knowledge training (which will be ongoing) to ensure they are product experts. Our teams work together and learn from the best. There will be process guidelines about comprehensive management training.
The sales teams work 5 shifts a week from Monday to Friday and there can be late shift as per the requirement.

One of the objectives of the Palladino Auto Group is to grow our people. We are dedicated to providing training and development opportunities, and helping people build careers. Many of our dedicated employees are promoted internally to the next level of hierarchy.

What do I need?

The minimum schooling requirement is having your high school diploma and must have customer service experience.

Some of the things that will make you successful in this position are:
  • Having an Interpersonal skills and conflict resolution skills
  • Must have Excellent computer skills
  • Organized with attention to detail
  • Having a exceptional product knowledge and the ability to explain and train based on the content.
Benefits and Compensation
  • Comprehensive Benefits Package for full time employees
  • Professional Development and Training Opportunities
  • Employee & Family Purchase Program
  • Employee Perks Program
  • Employee Discount on Parts and Services
  • Employee & Family Assistance Program
  • Corporate Discounted Membership with Good Life Fitness
  • Discounted Home & Auto Insurance
  • Employee Purchase Program with Telus
The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Instructions for Applying:
https://palladino.hr4.ca/careers/view/172?source=indeed