Service Desk Task & Quality Assurance Support Analyst
Posted on 26-Mar-2021 by FDM4 International Inc.
Location Nipissing, North Bay
Service Desk | Task & QA Support Analyst
Who We Are:
FDM4 is focused on providing our customers with robust software solutions and services. The talent we employ is the key to our continued success. We offer a competitive salary and benefits package as well as the opportunity to work in a creative and dynamic environment. We encourage individuals to work collaboratively to ensure we provide the very best in software solutions that make our customers the most successful in the apparel industry.
FDM4 is looking for self-motivated individuals to help build a team of first line responders. At its core, this role requires strong problem-solving skills, creative thinking, and the ability to deliver clear communications. Most importantly FDM4 is looking for self-motivated individuals who are excited to learn new skills and provide best-in-class client support.
Successful applicants will work under the guidance of, and report to, the Task & Training Coordinator. The Task & QA Support Analyst will provide first line technical and functional application support for programs used within the* FDM4* software suite.
The Task & QA Support Analyst will be tasked with diagnosing and solving problems relating to our software, report network malfunctions, and aide in the preparation of new releases of FDM4’s suite of applications.
Successful applicants will be provided with on-the-job training though this entry level position and be offered opportunities to grow their career.
Essential Skills and Duties
Successful applicants must be able to synthesize information related to software-related requests as well as assist with reported problems. The Task & QA Support Analyst will be able to clearly and succinctly document and communicate user experiences as they relate to the software suite.
The applicant will analyze software related issues and propose, train, and test solutions to be provided to FDM4’s clients. The applicant will also advocate on behalf of the client and be able to communicate technical information to FDM4's clients in an easy to understand and concise manner.
The Task & QA Support Analyst will be required to interface with with senior Software Support Specialists, Development staff, IT staff, and End Users to develop quick, effective solutions to software related questions and/or problems.
Within the organization there will be opportunities to review work logs periodically with your supervisor to identify and act on opportunities for improvement, not only for yourself, but for FDM4 itself.
Why Should You Apply?
Creating robust software solutions for apparel manufacturers and distributors is our passion and requires a broad set of skills, as well as a commitment to continuously improve your own talents.
Here at FDM4 we work best as a team and we challenge ourselves daily. If you have the drive and are excited to build a career working with a leader in software development, we invite you to apply today.
Please ensure you submit a resume and cover letter outlining why you are the right person for this role.