Support Staff - Administration
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Support Staff - Administration

Posted on 07-Jan-2021 by Canadian Addiction Treatment Centres
Location Nipissing, North Bay

Job Description:

Division: Ontario Addiction Treatment Clinics
Location: North Bay , ON
Job Type: Part-Time, Permanent
Hours of Work: 2 week rotation. Week 1: Mon/Sat/Sun, Week 2: Fri
Reference No: 001-OATC-779

Salary: Starting Wage: $14.86. This position is represented by UFCW Local 175. Following successful completion of a six-month probationary period, the wage will increase to $15.86.

Come join our growing organization as a part of a high performing CARE team who are committed to changing the lives of people suffering from addiction!



Compassionate | Accessible | Respectful | Experts in Addiction Medicine

  • Wellness – Benefits including Health, Dental and Paramedical coverage, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
  • Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
  • Preparation for the Future – Retirement Savings Plan
  • Employee Recognition - Service Recognition Program and “Kudos” directly from the C.E.O.


The Support Staff is the first point of contact and provide general information to patients and the public relating to their questions, concerns and/or suggestions. The Support Staff is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Support Staff collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.


  • Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
  • Supervise urine drug screening, and testing using a dipstick.
  • If appropriately trained, performs venipuncture, ECG’s and assesses other vitals as required.
  • Management of Patient active scripts including script cancellation as per Rx protocol.
  • Maintain a high-level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
  • Communicates with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
  • Facilitates clients in OTN sessions and conducts CARE calls.
  • Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.


  • Strong commitment to working with individuals living with addiction and mental health.
  • Completion of a High School Diploma and/or GED or equivalent is required.
  • A certificate in Medical Office Administration or Health Services is an asset.
  • Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
  • Provision of a recent and acceptable Criminal Reference Check.
  • Current First Aid and CPR Certification is required.
  • Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook


At the Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience, while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Reference ID: 001-OATC-779

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