Systems Technician
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Systems Technician

Posted on 11-Sep-2020 by North Bay Regional Health Centre
Location Nipissing, North Bay

Job Description:

Applications are invited from qualified individuals to fill the following position:

One (1) Temporary Full-Time Systems Technician
Information Systems Technology
NBRHC – North Bay

Reporting to the Manager of Information Technology, the Systems Technician will be responsible in assisting the Information Technology Support staff with ongoing user support by serving as part of the Service Desk team whom:

 Serve as a main point of contact for I.T. related issues and requests
 Provide customer service related activities including monitoring, escalation, and ongoing communication with the requesting users or units
 Manage or fulfil standard requests and incident resolutions on the service desk
 Communicate with, and dispatch other I.T. department members as needed to restore service or fulfil new requests quickly and efficiently
 Monitor and report on Service Desk performance including proper handling and closure of all requests and incidents by I.T. support staff
 Provide assistance and guidance to users of the systems
 Provide after-hours, on-call support (including weekends) on a rotational basis
 In addition to Service Desk responsibilities, the incumbent will also be involved in providing hands on support for both the Patient Entertainment and Videoconferencing systems at the main campus

The ideal candidate for this position will have the following qualifications:

 Graduate of a 2 year recognized Community College Program with exposure to computer hardware and systems or equivalent required
 Working technical knowledge of PCs, servers, networking, and various PC based applications including experience with Windows 7 and Windows Server 2008  CompTIA A+ (or equivalent) and ITIL Foundation certification required
 Experience and practice in hardware troubleshooting and simple repair required
 Excellent communication, customer service, and interpersonal skills required
 Experience in a hospital computing environment an asset
 Good attendance and work record required
 Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers, and visitors
 Must support and contribute to a culture of safety and prevention of adverse health events in this organization
 Bilingualism (English/French) is an asset

Criminal Reference Check including the Vulnerable Sector Check: recent within three (3) months is a requirement

Job Details
Job Requirements

Instructions for Applying:

Interested candidates are asked to submit your resume and cover letter with a copy of this job posting with completed qualification checked off ✔ beside each qualification you hold.

Please quote File NU C-20-045 to:


Human Resources
50 College Drive
P.O. Box 2500
North Bay, ON P1B 5A4
Fax: (705) 495-7977

We are an equal opportunity employer. We thank all applicants for their interest.
An acknowledgement will be sent only to those candidates who will be interviewed.

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application