Team Lead - Membership Services
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Team Lead - Membership Services

Posted on 22-Dec-2018 by YMCA of Northeastern Ontario
Location Nipissing, North Bay

Job Description:

The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs and services offered please visit

We are currently looking for a Team Lead - Membership Services to join our team of committed professionals. This full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa location in North Bay. Under the leadership of the Supervisor of Membership Services, the Team Lead- Membership Services will act as support to the membership service team. The Team Lead will support the membership service desk through direct delivery, be responsible for a variety of administrative duties and facility activities as well as support Strong Kids brand initiatives.


  • Possession of an Ontario Secondary School Diploma (OSSD) preferred
  • Current Standard First Aid and CPR C
  • Minimum of one (1) year of supervisory experience in a similar role
  • Excellent verbal and written communication skills
  • Advanced computer skills
  • Excellent interpersonal skills
  • Excellent organizational and time management skills
  • Excellent customer service skills
  • Bilingualism in both official languages considered an asset
  • Current and Satisfactory Police Record Check with Vulnerable Sector


  • Participate in membership services rotation
  • Maintain the highest level of product knowledge and promote membership sales
  • Actively engage members and promote various programs
  • Complete sales transactions with new and renewing members and program participants
  • Assist with training new staff/volunteers
  • Ensure that all required authorization forms for payment processing are completed and checked for accuracy
  • Process Assisted Membership applications
Job Details
Job Requirements

Instructions for Applying:

If you would like to work in a family friendly environment, send us your cover letter and resume by January 3, 2019 to the attention of:


Please ensure that your cover letter and resume both specify the job title of the position that you are applying for.

All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Check for review prior to starting employment.

Please note that candidates invited for an interview will be required to submit three professional references.

YMCA of Northeastern Ontario is an equal opportunity employer that is dedicated to maintaining a fair and equitable work environment. All of our employees and job applicants will be promoted or employed solely on the basis of their abilities and qualifications.