• Acts as the primary point of contact for Veterans and their families with presenting or potential issues/concerns, including mental health issues, both in person and by phone, to discuss existing and potential barriers; and identify their needs through the screening process using departmentally-approved tools.
• Determines eligibility for programs or services by conducting comprehensive interviews, compiling and analyzing information from internal/external sources, assessing information gathered (e.g., verifying financial or medical requirements/information), and rendering decisions for VAC programs and services as per delegated financial authority.
• Provides guided support to Veterans by coordinating and integrating services and assisting them with navigating VAC’s systems and processes and transitioning to post-military life.
• Makes appropriate referrals for potential case management services and/or local community and provincial programs and services; provides contact information for and/or liaises with external organizations and other levels of government on their behalf to facilitate the provision of, or access to, benefits and services, as needed.
• Collaborates and consults with various members, and serves as a member, of the Interdisciplinary Team (IDT) to resolve issues for Veterans with moderate needs; and liaises with other VAC subject matter experts, as required for informed decision-making.
• Provides information and advice with respect to Veteran’s eligibility for internal/external programs and benefits; initiates applications and assessments (e.g., nursing, physio- and occupational therapy) for VAC programs and services, as required; and follows-up with their recommendations.
• Monitors and follows-up on client cases/referrals to ensure the Veteran’s needs are being met and ensures that standards are adhered to when delivering service and documenting personal information.
• Represents the Department to establish and foster partnerships with the community, private and public, including other government departments and organizations, and performs outreach activities.
Intent of the process
Create an inventory which can be used for permanent, temporary, full-time, part-time appointments, or casual employment.
NOTE - casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year
Candidates will only be assessed once for the 8 processes underway simultaneously (18-DVA-EA-CH-334291, 18-DVA-EA-CH-334292, 18-DVA-EA-CH-334293, 18-DVA-EA-CH-334294, 18-DVA-EA-CH-334295, 18-DVA-EA-CH-334296, 18-DVA-EA-CH-334297, and 18-DVA-EA-CH-334298). Results will be applied to each of the processes for which you have applied.
Positions to be filled:
Number to be determined
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Successful completion of post-secondary school diploma or degree (includes community college, CEGEP, technical college or university).
Experience in applying provisions of legislative, regulatory or policy related benefits and services.
Experience working in a health care, social service, or military interdisciplinary team environment.
Experience in screening clients for benefits, services, follow-up and referrals.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential, French Essential, and Bilingual Imperative
Information on language requirements
Ability to prioritize, organize and manage a workload.
Ability to analyse and problem solve.
Ability to communicate effectively, orally and in writing.
Ability to deal with situations of conflict and crisis.
Ability to document and maintain records.
Effective Interpersonal Skills
Client Service Orientation
Adaptability and Flexibility
The following may be applied / assessed at a later date (may be needed for the job)
Asset Qualifications :
Graduation from a recognized post-secondary institution with a degree specializing in the assessment of human behavior.
Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university) with specialization in a health- related, human services, or social work field.
Experience as a member of the Canadian Armed Forces.
Experience in dealing with the Canadian Armed Forces military culture.
Experience in working with clients who have mental health and addictions issues.
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability; Visible Minorities, Women.
Reasonable measures of accommodation can be taken in order to meet employees' or candidates' needs, unless requirements necessitate undue hardship.
Veterans Services Agents are assigned to a primary work location but may be required to work at various locations and travel between these locations.
Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.
Conditions of employment
Conditions of Employment
Reliability and Security : Reliability Status
Willingness to travel for work related duties;
In possession of a valid driver’s license or has similar mobility in accordance within the approved limits of the Treasury Board Travel Policy;
Consent to be deployed or assigned within the area of the office, as per the organizational needs.
-For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
-For Ste-Foy and Valcartier IPSC positions : Consent to be deployed or assigned within the Quebec Area (Ste-Foy or Valcartier), as per the organizational needs.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for all screening/assessment/notification purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.
You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples.
Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.
If you do not fully complete the screening questions as instructed, you may be screened out.
Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.
Candidates with foreign credentials must provide proof of Canadian equivalency within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/ .
Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).
Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.
Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.
Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.
Candidates may be contacted and assessed against these criteria at any time during this process.
An assignment, secondment, or acting appointment requires approval of your supervisor.
All job applications must be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when
applying for other processes without having to recreate a new application
- Applicants can modify their application/resume at any time BEFORE the
closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and
- For some jobs, applicants will find important information, namely the
job questionnaire and a complete statement of merit criteria that are only
available when applying on-line.